Change of mind
Item is unused and sealed. Return shipping paid by customer.
We want you to love your purchase. Here is everything you need to know about returns, refunds and exchanges.
What do you need help with?
Damaged or wrong item
Report within 48 hours with photos. We cover return shipping.
Faulty
Faults covered by consumer law. We will put it right fast.
How returns & refunds work
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Request
Submit your request from your account within 30 days of delivery.
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Approval
We review eligibility and send instructions. Use tracked shipping only.
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In transit
Keep your posting receipt and tracking number as proof of postage.
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Inspection
We inspect returned items within 2-3 business days of receipt.
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Refund
Refunds are issued to the original payment method within 10 business days.
Policy details
What condition must items be in?
Items must be unused and in their original packaging, with all tags, cellophane seals and inserts intact. Free gifts must be returned or their value may be deducted.
How do I request a return?
Log in to your account and open the Returns section within 30 days of delivery. We will review your request and send instructions if approved.
Who pays return shipping?
We cover return shipping if an item is faulty or we sent the wrong item. For change-of-mind returns, the customer covers the return cost. Please use tracked shipping only.
When will I receive my refund?
Refunds are issued within 10 business days after we receive and inspect your return. Your bank or card issuer may take additional time to post the credit.
Can I exchange an item?
The fastest way is to return the item you have and place a new order for the item you want.
What items cannot be returned?
Opened or used personal care items, samples/decants, and any hazardous goods are not returnable unless faulty.
Exceptions / non-returnable items
| Item type | Reason |
|---|---|
| Opened fragrance boxes / broken seals | Hygiene-sealed items are not eligible for change-of-mind returns once opened. |
| Samples, decants and tester vials | These items are not returnable unless faulty. |
| Hazardous goods | Certain items cannot be shipped back due to carrier restrictions. |