Member’s Vault Rewards is our customer loyalty program that allows eligible customers to earn points on qualifying purchases and redeem those points for reward discounts on future orders placed through www.thescentvault.ie.

Points are linked to the customer account used to place an order and may be redeemed only in accordance with these Terms & Conditions.

Participation in the program is subject to these Terms & Conditions, together with any other applicable website terms, policies, and checkout conditions published on our site.

Member’s Vault Rewards is available to customers who create or maintain an account with The Scent Vault.

To earn and redeem points, you must:

• have an active customer account on our website
• provide accurate account information
• use the same account when placing orders
• comply with these Terms & Conditions

The program is intended for personal customer use only. We reserve the right to refuse, suspend, or terminate participation where we reasonably believe the program is being used improperly, fraudulently, or in breach of these Terms.

Customers earn points on qualifying paid orders placed through www.thescentvault.ie.

Points earning rate

• €1 spent = 1 loyalty point

Points are calculated based on the total paid order amount, including:

• product price
• taxes
• shipping charges

Points are awarded only after an order has been successfully placed and paid.

Where an order is cancelled, refunded, reversed, or otherwise not completed, the associated points may be removed or adjusted.

Points are normally earned on eligible purchases made directly through our website.

We reserve the right to determine whether a purchase qualifies for points. In particular, points may be withheld, removed, or adjusted where:

• payment fails or is reversed
• an order is cancelled before fulfilment
• an order is identified as fraudulent or high-risk
• a refund or partial refund is processed
• there is a technical or administrative error

Unless we expressly state otherwise, points are not automatically guaranteed until the order has been accepted, paid, and processed through our systems.

Your points balance is visible within your customer account, subject to system availability.

We aim to keep balances accurate, but in the event of any discrepancy, technical issue, delay, or system error, the records maintained by The Scent Vault will be final unless shown to be incorrect.

Points:

• have no cash value
• are non-transferable
• cannot be sold, exchanged, or assigned
• may only be used in accordance with these Terms & Conditions

We reserve the right to correct any points balance that has been credited, debited, or displayed incorrectly due to system error, refund activity, abuse, or administrative mistake.

Customers may redeem points once they have accumulated enough points for an available reward.

Current reward options

• 100 points = €5 discount
• 200 points = €12 discount
• 300 points = €20 discount

Rewards are not issued automatically. Customers must actively choose to redeem available points through their account.

When a reward is redeemed:

• the relevant number of points is deducted from the account balance
• a single-use reward discount code is generated
• that reward is stored in the customer’s account, subject to the active reward limit

We reserve the right to change, replace, or withdraw redemption options at any time.

When you redeem points, you receive a reward in the form of a discount code for use on a future order.

Reward codes:

• are issued to the account that redeemed the points
• are intended for use only by that account holder
• are single-use unless otherwise stated
• cannot be exchanged for cash
• cannot be retrospectively applied to completed orders
• cannot be reissued if lost, expired, deleted, or used, except at our sole discretion

A redeemed reward is considered issued once the reward code has been created in your account.

Reward discount codes may be used on future purchases subject to the following conditions:

• only one loyalty reward code may be used per order
• loyalty reward codes cannot be combined with other discount codes
• reward codes do not require a minimum order value, unless we state otherwise
• reward codes are valid for 90 days from the date of issue
• unused rewards expire automatically once the validity period ends

Rewards cannot be applied after checkout has been completed and cannot be split across multiple orders unless expressly stated otherwise.

If a reward code fails to apply because it is expired, used, invalid, or blocked by another promotion, it will not be accepted at checkout.

All reward codes issued through Member’s Vault Rewards are valid for 90 days from the date they are issued.

Once a reward expires:

• it cannot be used
• it cannot be reactivated
• it cannot be exchanged for points, cash, or another benefit
• we are not obliged to replace or extend it

Customers are responsible for monitoring the status and expiry of their active rewards.

Customers may hold a maximum of three active rewards at any one time.

If your account already has three active rewards, you will not be able to redeem additional rewards until at least one active reward is no longer active because it has:

• been used
• expired
• been cancelled
• been removed as part of a refund or account adjustment

This limit applies regardless of how many points remain in your balance.

If an order is refunded in full or in part, the points associated with that order may be adjusted accordingly.

Refund rules

• partial refunds remove a proportional number of points
• full refunds remove all points earned from that order
• point balances cannot fall below zero

If a refund or cancellation occurs after points were earned, we may deduct the relevant points from your balance.

If a refund occurs after rewards were redeemed but not yet used, unused rewards may be cancelled or adjusted where necessary to reflect the corrected point balance.

Rewards that have already been used on completed orders will generally not be reversed, but we reserve the right to make reasonable account adjustments where abuse, fraud, or system error is involved.

If an order is cancelled, declined, reversed, charged back, or otherwise not successfully completed, any points associated with that order may be removed.

We reserve the right to delay awarding points where an order is pending review or where payment verification has not been fully completed.

Member’s Vault Rewards benefits are linked to the customer account that earned them and are not transferable to any other customer or account.

You are responsible for:

• maintaining access to your account
• keeping your login details secure
• ensuring your account details are accurate
• safeguarding any reward codes issued to your account

We are not responsible for loss of rewards, loss of points, or misuse of your account arising from your failure to keep your account secure.

We reserve the right to investigate any activity that we believe, in our reasonable opinion, may involve:

• abuse of the loyalty program
• manipulation of points or rewards
• duplicate or false accounts
• fraudulent orders
• misuse of discounts
• activity inconsistent with the intended operation of the program

Where we suspect abuse, fraud, manipulation, or misuse, we may, without notice:

• cancel rewards
• remove or adjust points
• suspend or terminate loyalty participation
• suspend or restrict the related customer account
• refuse future participation in the program

Our decision in such matters shall be final, acting reasonably.

Points and rewards:

• have no cash value
• cannot be redeemed for cash
• cannot be purchased directly
• cannot be transferred, sold, or assigned
• cannot be inherited or merged between separate customer accounts unless we expressly agree otherwise

We do not guarantee that Member’s Vault Rewards will always be available, uninterrupted, or error-free.

From time to time, the program or parts of it may be unavailable due to:

• maintenance
• updates
• technical failures
• platform limitations
• third-party service interruptions

We are not liable for any loss of points, missed reward opportunities, or temporary inability to redeem caused by system issues, except where required by law.

We reserve the right to correct any error relating to:

• points balances
• reward eligibility
• redemption thresholds
• active rewards
• expired rewards
• system-generated codes
• checkout application of rewards

If points or rewards are granted in error, we may cancel, reverse, or adjust them at any time.

We may update, modify, suspend, or discontinue Member’s Vault Rewards, or any part of it, at any time.

This includes the right to change:

• how points are earned
• redemption thresholds
• reward values
• reward expiry periods
• active reward limits
• eligibility criteria
• any operational rule of the program

Any such changes will take effect from the time they are published on our website, unless otherwise stated.

Continued participation in the program after changes are published will constitute acceptance of the updated Terms & Conditions.

We reserve the right to suspend or terminate the loyalty program at any time.

If the program is withdrawn or terminated, we may set a deadline for the use of any remaining active rewards or points. After that date, unused points or rewards may be cancelled without compensation, unless otherwise required by law.

To the fullest extent permitted by law, Zyra Fragrances Limited shall not be liable for any indirect, incidental, or consequential loss arising from or related to Member’s Vault Rewards, including but not limited to:

• loss of points
• expired rewards
• inability to redeem rewards
• technical interruptions
• account access issues
• program suspension or termination

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded under applicable law.

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Ireland.

Any disputes arising in relation to Member’s Vault Rewards shall be subject to the jurisdiction of the Irish courts, unless applicable consumer law provides otherwise.

If you have questions about Member’s Vault Rewards or your points balance, please contact:

Zyra Fragrances Limited
Trading as The Scent Vault
Website: www.thescentvault.ie
Email: help@thescentvault.ie