How do I place an order with The Scent Vault?

To place an order, simply browse our collections, select the items you wish to purchase, and click "Add to Basket." Follow the prompts to complete the checkout process.

Can I modify or cancel my order after it has been placed?

Once an order is confirmed, modifications or cancellations may not be possible. We recommend reviewing your order carefully before completing the purchase. If you encounter any issues, please contact our customer service promptly for assistance.

What payment methods do you accept?

The Scent Vault accepts all major credit cards and debit cards as well as Apple Pay, Google Pay and Paypal. All transactions are processed securely to ensure your financial information remains protected.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number. Use this number to track your shipment through the carrier's website. You can also track an order in your account portal.

What is your return policy?

The Scent Vault is committed to customer satisfaction. If you are not completely satisfied with your purchase, you may be eligible for a return. Please review our detailed return policy or contact our customer service for assistance.

Are your products authentic?

Yes, The Scent Vault sources our fragrances only from authorised distributors and reputable suppliers. We guarantee the authenticity of all items in our store, ensuring you receive genuine products from the world's biggest brands.

Do you offer international shipping?

At present, The Scent Vault primarily serves customers within the European Union. We are actively working to expand our shipping capabilities to reach customers globally. Stay tuned for updates on international shipping options.

How can I contact The Scent Vault customer service?

For any inquiries or assistance, please reach out to our dedicated customer service team by email our the contact form on the contact us page. We are here to address your concerns and provide timely support.

Do you have a warranty for your products?

All of our products come with a 2 year warranty. Please contact our customer service for specific warranty information. The Scent Shop stands behind the quality of our products.

For any additional inquiries or specific concerns, please don't hesitate to contact our customer service team. We appreciate you shopping with us and look forward to serving you at The Scent Vault.